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Feedback 81% positive feedback

Product Reviews - 81%

Excellent (40)

Good (17)

Poor (1)

Bad (2)

Service Reviews - 81%

Excellent (54)

Good (25)

Poor (2)

Bad (5)

Ratings Guide: Excellent Good Poor Bad

ROME, VENICE & LAKE

The hotels were sub standard as was the travel arrangements, when we complained we were told cant help, spent hundreds of pounds to make it bearable

12-Nov-2019

Europe & Africa

Service rating : We have booked three holidays with Viva Holidays and this time Rey helped us with our tailor made arrangements to Tallinn, Riga and St Petersburg. We chose the three hotels and every one was exactly as we expected with quality accommodation and superb leisure facilities. The flights were good, especially the return to Gatwick from St Petersburg when we flew on a plane which was part of Aeroflot (Poccna) with lots of leg room and comfortable seats. He kept us informed right through from booking to the departure date. We would definitely use this Company again.
Product : This is the third holiday we have booked with Viva Holidays. Rey dealt efficiently with our requirements and tailor made our holiday to Tallinn, Riga and St Petersburg to suit us and kept us informed from the moment we booked to our departure. The hotels we chose were as expected with superb accommodation and leisure facilities. The flights were good, especially the return from St Petersburg to Gatwick when we flew back with Aeroflot on a Poccna plane. We would use Viva Holidays again.

25-Oct-2019

Europe & Africa

Service rating : The whole trip was so well organised and they accommodated my requests for bespoke flight arrangements
Product : The price was amazing and I was sent vouchers for all the hotels and the train tickets. It was so well organised. The hotels were good, not the top end but clean and friendly. Had an excellent Europe trip at a price that allowed me to do all the extra's in all four countries. Would recommend.

25-Oct-2019

Europe & Africa

Service rating : They answered and helped me too very well, I salutes them.
Product : Honest details. I recommends it.

24-Oct-2019

CLASSIC BARCELONA BREAK WITH EXHILARATING HELICOPTER TOUR & MEDITERRANEAN CRUISE

Service rating : I had a major problem checking in for the cruise as I was not advised or sent details.
Product : It was a good holiday even although it was a bit more expensive than other holudays

22-Oct-2019

Indian Ocean

Service rating : Catherine at viva was really friendly and helped us arrange one of the best holidays we have ever had. The price made us worry that there was catch but we just got the most amazing deal and will definitely recommend and use viva again
Product : Everything we hoped and more

22-Oct-2019

Europe & Africa

Service rating : Second time I have booked through Viva holidays the hotel in Sirmione was exceptionally good as promised by Jade a lovely family run hotel. Flight times were excellent as was the train travel from Lake Garda to Venice. Would certainly recommend Viva to anyone wanting a multi centre holiday.
Product : Exceptionally good value perfect locations

21-Oct-2019

ROMANTIC ITALY BREAK WITH A MEDITERRANEAN CRUISE

Service rating : Tickets not forwarded from cruise company until I chased them up 10 days after they were sent to viva.
Train tickets not sent until 6 days prior to our departure after I chased them up
Wrong Como train station info given to us. Station is not within 10 minutes walk. A taxi was required
Had to get a private transfer between cruise terminal as the time between docking and flight was so short. Cruise company would not guarantee the transfer bus would get us there on time.
Could be more helpful
Product : Not much time in Venice. Maybe 2 nights would be better

21-Oct-2019

Indian Ocean

Service rating : I was a little sceptical about using Viva Holiday to book our BIG holiday of the year, having never heard of them. We travelled to Dubai and Mauritius, stayed in 5 star hotels and can't fault them in the slightest. The price was fantastic and we will definitely be using them again next year.
Product : What you get for the price is fantastic.

21-Oct-2019

Far East

Service rating : Booking was fairly painless but no mention of building refurbishment going on outside reception/lounge area.
Having to pre-order breakfast the day before was most unusual!
Balcony turned out to be main walkway to rooms. No dining area so all meals in room or on small rattan table on balcony.
Product : Good location. Lovely people but lacking facilities.
Maintenance needs attention (basin plugs unusable and not fixed during two week stay)

21-Oct-2019

SPECTACULAR OSLO & BERGEN BREAK WITH OPTIONAL FJORD TOUR

Service rating : Well organised holiday with good air and train times and centrally located hotels
Product : A well planned enjoyable holiday with centrally located hotels although hotel rooms were extremely small.Train journey between Oslo and Bergen was wonderful.

21-Oct-2019

Europe & Africa

Service rating : Everything was well organised and at a very fair price. I’d 100% use Viva again.
Product : It was a holiday of a lifetime due to the unusual trip booked through Viva

21-Oct-2019

Europe & Africa

Service rating : Staff were very helpful in finding me the holiday that I wanted. Price was very good value and holiday in Budapest and Prague was amazing. I would definitely use Viva Holidays again.
Product : Amazing holiday in Budapest and Prague and definitely value for money. Hotel in Budapest could have been nicer, but it was very well situated. Hotel in Prague was very cute.

21-Oct-2019

HIP TALLINN & HELSINKI CITY-HOP WITH FERRY TRAVEL

Service rating : I booked for four nights - then tried to change to six. This turned out to be beyond the people I spoke to and I gave up and stayed with four nights. That is the only reason I gave four not five stars?
Product : Both hotels were lovely. The staff and breakfasts in both were perfect. I loved the swimming pool in the Helsinki hotel.
It would have been helpful to have a transfer from Tallinn airport as we landed late at night. I tried to book this through you and was quoted 56 Euros. I booked it privately for 15 Euro. In the event my flight was delayed and my lift had gone to another job, but contacted me, apologised and refunded me which I thought marvellous service. A taxi was only 20 Euros even late at night.
Both Tallinn and Helsinki are spotlessly clean. Both are a pleasure to walk around. Both are quite expensive for food and drink. I loved the architecture in Tallinn and the museums in Helsinki.

I desperately wanted to try out the electric scooters in Helsinki - they looked such fun. Another time.

The ferry included was the 'slow' ferry. There is a faster ferry - I don't know how much that would have added to the cost of the holiday.

Yes, I would book through you again. The paperwork came through in a timely fashion and everything was as described. Thank you

21-Oct-2019

PRAGUE, VIENNA & BUDAPEST WITH OPTIONAL EXCURSIONS & DANUBE WINE CRUISE

Service rating : Holiday as advertised, all went well.
Product : Hotels chosen were good, all had easy access to central locations. Travel times between centres were well chosen to enable the travel days to feel part of the holiday

21-Oct-2019

FASCINATING CHERNOBYL DISCOVERY TOUR WITH KIEV STAY

Service rating : Booking an extra day sorted out efficiently
Product : Excellent tour well organised with well informed guide

21-Oct-2019

Europe & Africa

Service rating : Felt that they genuinely wanted us to enjoy the experience. All the arrangements were perfect.
Product : All the arrangements were as expected

21-Oct-2019

Europe & Africa

So pleased with the service I received. Very informative and helpful. I dealt with Martin and he was very professional, called me back in the timeframe he said he would and my holiday was all sorted in 2 phone calls. I wouldn't hesitate to recommend this company to get you a good deal

21-Oct-2019

Europe & Africa

Service rating : Great Service from start to finish.
Product : Just been to Amsterdam for a long weekend, what a great place. Travelling around is so easy on the trains, trams and boats. The choice of restaurants and places to visit is endless and the dutch are so friendly and helpful. Go there you wont be disappointed.

09-Oct-2019

Italian City

The original price was more than we expected. By using different hotels, they were able to reduce this cost. The timings for the original flights didn't suit us: they changed them. The transfer times for the trains didn't quite suit us: they changed them too. (I think we changed nearly everything at least once and possibly more.) Nothing was too much trouble, or too much of a pain for them. Rose was particularly helpful, but if she wasn't available, her boss sorted it out. They really provided an excellent service - we would never have been able to organize a 3-city holiday break in Italy without them and my husband and I are still waxing lyrical to anyone who is prepared to listen!!

03-Oct-2019

Europe & Africa

Service rating : good support and value for money
Product : great value! Would us them again

02-Oct-2019

Italian City

Service rating : All went as expected, lovely hotels and transfer.
Product : Excellent holiday and value

01-Oct-2019

Oslo & Bergen City

Service rating : A fantastic tour, good organisation, lovely hotels. Norway a beautiful country.
Product : 000

01-Oct-2019

Europe & Africa

Service rating : Well, I was very sceptical about using this company because of all the scams you hear about nowadays. But I took a gamble and decided to use them. And I have to admit everything seemed very straight forward and in order. Kamila did a good job and we are happy with what she sorted for us.
Product : .

11-Aug-2019

Europe & Africa

Service rating : Excellent service, always available for any queries, holiday was perfect! Thank you.
Product : Holiday was amazing! Viva booked exactly to our specification.

11-Aug-2019

Italy Break With A Mediterranean Cruise

Service rating : All of the arrangements and connections for the various stages of our holiday ran very smoothly with no issues.
Product : Hotels, transfers and cruise ship all very good.

09-Aug-2019

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Just need to add a bit more detail on Hotels and location and routes to the centre otherwise a faultless delivery and ease of doing business with.
Product : Need more data on Hotels , location and ways to get to city centres etc, otherwise a great holiday and great weather to boot ....

09-Aug-2019

USA & Carribean

Service rating : Provided excellent customer service to me and my sister, Paula Clarke, by listening to our needs and wishes, providing a bespoke holiday based on our needs and preferences and keeping in touch with is to ensure all was well both during and after our holiday.
Product : The holiday was amazing. The flights, transportation to and from the hotels, the hotels, their location and the overall service.

08-Aug-2019

ITALY BREAK

Service rating : Met our needs
Product : Hotel in Milan was too far from the city centre. The tour should have been the other way round starting in Milan and finishing in Genoa.

08-Aug-2019

ROMANTIC ROME

The hotel was as advertised. Good location, clean and tidy. We had to pay for breakfast but it was worth it. The flight times were awful so we had to pay more to upgrade. The included transfers were unorganised and late. Rome itself was amazing and everything we expected and more. I would still recommend this package but a bit more information on the transfers would have been better and more choice on the flights as we live in Bristol and could only fly from stansted.

12-Jul-2019

Europe & Africa

Service rating : Second time of using Viva Holidays for a multi city break to Poland. Really good service, helped to change hotels nearer to the centre and kept updated all the way. Great value.
Product : Great value and choice of hotels.

30-May-2019

New York & All-Inclusive Cancun

Service rating : The layover time between flights not long enough at all. The time to get through passport control in JFK was a joke which left no time to check in again and go through security safe to say we missed our connecting flights. Hotel in NYC not great and wifi awful. Mexico hotel looked beautiful but food was pretty poor and service same at bars and pools. Toilet seat in room fell off and left same during our stay. We even avoided areas of hotel as sales staff for their timeshare trying to get you to sign up. Even outside buffet at breakfast time waiting to ask you when not even had coffee. Too pushy when you meant to be there relaxing. We were frankly not sad to go home
Product : See previous comments please

30-May-2019

Europe & Africa

A very well organised holiday. Five of the six transfers went well the only exception being the transfer from Krakow rail station to the hotel. We were told we would be collected from the entrance area which lead to total confusion for us & the taxi driver because the train station is also the bus station. Also the Petrus hotel is well outside Krakow requiring taxi fares all the time. Perhaps a more centrally located hotel would be better.
Overall we thought the holiday was just what we had expected. Well done.

30-May-2019

Europe & Africa

Service rating : Never heard of this company before but had great prices for multi centre holidays on their website. Decided to extend and add a few nights. Explained what I wanted and spent two or three emails and a couple of phone calls with Sandy to get it right. It was only after I paid the deposit I got cold feet and started worrying.
The good news was I never should have worried as everything 2 flights 2 train journeys and 3x3 hotel room worked perfectly. The hotels were good and in reasonable locations.
Would highly recommend using Viva holidays and have been on their website looking at other holidays.
Product : I booked a multicentre holiday which was excellent. Flights, hotels and trains were all on time and good quality.

30-May-2019

Far East

Service rating : Amazing experience
Product : Will recommend to everyone

30-May-2019

Indian Ocean

Service rating : Every thing was exactly how the agent said , I not have any problem in my holiday , I recommend this agency it’s really good
Marilena and Anka
Product : Amazing hotel the best service

30-May-2019

Far East

Service rating : This is the second time I have booked with viva, this year to Bangkok and Khao Lak . It was amazing, I spoke with Catherine who was excellent, everything went smoothly, the pick ups were on time the hotels were fabulous and the whole experience dealing with viva was stress free. Whenever I needed to speak to someone they were always curious and knowledgable. A great company. I will certainly use them next year.
Product : Amazing hotels, great locations, excellent holiday.

20-May-2019

MYSTERY

She spent time with me working out all the finer details. The original destination I didn’t want to go to and the flights were not very nice times. So she talked through other destinations and flight times.

10-May-2019

India

Great service throughout , we had exactly what we expected and would use Viva again

06-May-2019

India

Service rating : The experience was excellent. The guides were very informative and they knew their history,

The hotels were an excellent choice and all staff were very helpful and polite.

The only bad experience was being taken to shops/workshops where we were shown items of jewellery, clothing or shown how traditional works are done and (although not expected or pressurised) felt that the vendor tried to sell the items to us when we did not wish to purchase any of them. I did not pay to be taken to these places and did feel very uncomfortable when the patrons told us that we would only need to pay (an amount) and they would ship this direct to our house, no hassle!!! we did tell the last guide that we did not want to go to any of these shops/workshops.
Product : excellent value for money

06-May-2019

Europe & Africa

Viva holidays were very helpful however there was no transfers included in the package. Which left us to sort it out ourselves plus the hotels were very far from the city centre.
Their customer service was really good.

23-Apr-2019

Europe & Africa

Service rating : Very professional and helpful. I had forgotten my return details to check in, I emailed viva and wuthin around one hour they had sent me all the information.
Product : Hotel in Marraskeh was great not too far from the Medina. Hotel in Agadir was lovely, close to the beach and airport.Tranfer from Marraskeh to Agadir was first class.

23-Apr-2019

Europe & Africa

Booking the break was made easy by the extremely helpful Viva staff. The break went very smoothly and the hotels were excellent.

23-Apr-2019

USA & Carribean

Polite, professional and comprehensive.

23-Apr-2019

Far East

Service rating : I was informed that I was booking a 4 star hotel close to the beach but was beyond disappointed. The price I paid I could have gotten a hotel in Jumeira beach. Complete rip off, I was close to practically rubbish. I was not happy with this and will not be booking with viva holidays again as they charge steep hotels for rubbish prices
Product : I was sold a holiday to Dubai I paid the same money for a Dubai/Bali holiday but I only went to Dubai. I came back to Uk and found so many better deals than what VIVA gave me. This is second holiday with viva holiday and my last

23-Apr-2019

Europe & Africa

We were very upset by as far we were from all the tourist attractions... And they don't have take care of the city tax... What they have done for us I could do it myself.

23-Apr-2019

Europe & Africa

Service rating : Not all cost are included and hotels are very far from the city centre, poor flight every think was an extra only small hand luggage included had to pay £100 for a 15kg suitcase.
Product : Poor flight hidden cost not expected !!!!!!

23-Apr-2019

ESTONIA & FINLAND

Service rating : Everything seemed to have been booked correctly (we booked via SecretEscapes) but we had to chase up all the information about flights and ferry tickets etc. Nothing seemed to be sent automatically. Holiday was great however, and staff I spoke to were helpful.
Product : Great trip, lovely hotels and locations.

23-Apr-2019

ROMANTIC ITALY

Service rating : All travel arrangements and hotels were good. We were given the wrong pick up point for the Chianti tour so after contacting the tour operator they directed us to the coach which resulted in all passengers delayed by almost one hour.
Product : Easy to book - good value for the two centre break with travel

11-Apr-2019

Far East

Service rating : Great value for money and responsive service
Product : Best value for money of any tour company

09-Apr-2019

LAS VEGAS, LOS ANGELES & SAN FRANCISCO

Service rating : The service was excellent and explained everything to us before we paid.
Product : The flights, cruise and hotels were great, with the exception of the hotels in long beach and San Francisco. Holiday inn downtown long beach is not in good location, even the locals advised us not to go out at night. Whitcomb in San Francisco is dirty and the hallway smelled musty.

09-Apr-2019

NIAGARA FALLS & NEW YORK

Service rating : Initially, god, but to discover on our train journey from Niagra Falls to New York that our room at the New Yorker had been cancelled and there was not a room available was quite disturbing. Fortunately we had family members in the UK sorting the problem out. The room they eventually found us left a lot to be desired. Just took the edge of this break
Product : See previous post. Disappointed

09-Apr-2019

Far East

Service rating : Great Deal , could not be faulted for anything and were really helpful
Product : great deal , unbelievable price for a great holiday

09-Apr-2019

Europe & Africa

Service rating : I truly enjoyed my holiday
They did everything possible to help me and accomodate my requests
Product : Good choice for spain
Enjoyed

09-Apr-2019

Europe & Africa

Service rating : The organisation from start to finish is brilliant
Product : Really good trip. We had a shortened trip due to the flight we wanted not being available but everything else was superb

21-Mar-2019

ITALY

Service rating : Helpful and worked out a new schedule when the first didn’t work - for which we were grateful
Product : The last hotel - ADI Doria Grand Hotel in Milan was horrible - dated, cramped and hot with no air conditioning working anywhere - they moved us to a lower floor as these were cooler but opening the window meant smelling cigarette smoke. We checked out a night early and booked into another nicer hotel rather than stay two nights there! Horrible hotel!

21-Mar-2019

Europe & Africa

Service rating : A great experience and upgrades were great. Hotels were nice and not too far from the sights only fly in the ointment was the Ryan air flight personally never again.
Product : Great easy experience with helpful consultants.

21-Mar-2019

Far East

Well organized, speedy service and constant contact throughout

21-Mar-2019

ITALIAN CITY

Service rating : I thought the whole trip was great I was just a little disappointed that we were not made aware that the hotel in Florence was 15 mins walking from the centre.
That said the hotel was very nice and the staff were amazing nothing - was too much trouble.
Product : It was a good holiday and good value

17-Mar-2019

MYSTERY

The person (Kate) who helped me with the booking and purchas was extremely helpful. The only issue I had was being told a bus from the airport would be available but wasn't, the taxi cost was expensive.

12-Mar-2019

OSLO & BERGEN

Service rating : Everything went according to plan, good hotels, flight times and train seats.
Product : We enjoyed Bergen much more than Oslo. Oslo could be any capital city not overly historic or pretty. Would recommend Bergen to everyone.

12-Mar-2019

FAR EAST

The opportunity to upgrade at no additional cost is viva looking after the customer

12-Mar-2019

Europe & Africa

Service rating : All bookings done efficiently and available to answer any questions.
Product : Good value for hotels and train journeys

11-Mar-2019

Egypt

Service rating : From the initial booking with Kamila right through to the taxi drivers on each transfer everyone was very helpful and the organisation was very good
Product : Very good value for money

11-Mar-2019

France-To-Italy

Service rating : Very nice hotels and really enjoyed the rail travel ,would do it again
Product : Was a good experience and was easy to do with no travel problems ,
Was value for money

11-Mar-2019

Europe & Africa

Listened to our requirements excellent organisation, everything sorted, tickets sent out in plenty of time. Good balance between cost and standards for the hotels booked.

11-Mar-2019

USA & Canada

Service rating : paper work for the holiday
Product : good bargain .for the price

11-Mar-2019

ITALY TO SWITZERLAND

I had to chase for the details of the holiday and once on holiday the information given was poor.

11-Mar-2019

Europe & Africa

Service rating : The service was good. Some bits of information like in our case luggage allowances you needs to check when you get emails from viva.
Product : The holiday and hotel were just as described. Great service.

11-Mar-2019

India

Service rating : Loved the tour of India - it's an amazing place. The local tour guides were very attentive and the service was excellent. The hotels that Viva picked were very corporate, and didn't capture the spirit of India. One evening we went for a meal with a "local family" It was actually a couple who ran a really nice, small boutique hotel. It was actually cheaper than the Radisson, where we were staying, and much nicer. If I did India again I'd definitely be looking for more interesting hotels.
Product : India is amazing. An excellent tour.

11-Mar-2019

MYSTERY

I did not think it was value for money with all the extras ie hand luggage on Ryanair. Transfers to and from the hotel from the airport were expensive even though I prebooked also on the Berlin trip breakfast had to be added and that was also expensive.

08-Mar-2019

MYSTERY

The hotel booked for us was very bad and in a bad state and very dirty! It felt like we was in a hostel but a bad one.

08-Mar-2019

LISBON & PORTO

Service rating : Very good communication. Felt secure that things would go ok
Product : Very good hotels and train times. Couldn’t have been better

09-Feb-2019

MYSTERY

Wet helpful staff. Thanks chris ***

06-Feb-2019

MYSTERY

Haven't taken the break yet, but the process of booking it has been chequered.
Although the agent was polite and helpful, I have had to fight for a decent deal.
Was offered Poland, but not from my chosen airport, so no good.
Then was offered Dublin from chosen airport, acceptable.
Hotel was advertised as city centre, it was about 9 km the other side of the city, not acceptable.
Flights were and still are, ridiculous. Don't get into Dublin until 10.15 pm ....that's the first night. I get the day and second night and then have to leave the hotel at 5.00am to catch the plane back, not very good.
After many emails, I've been offered an hotel in the actual city centre which is much better.
I do realise that these are low budget deals, however, it would be better to make the break, if it involves flights, to be actually worth packing for! I'm going to an English speaking country........I dread to think how it would have been if we'd landed in Poland late at night, had to take a train, then a tram to our hotel at that time of night and had to struggle with any language barriers.
I will use Groupon again, indeed, your local deals/ breaks are very good, but I will not use this weekender mystery break again. Thank you for letting me give feedback.

05-Feb-2019

MYSTERY

Initially once told what my draw holiday was i wasn't keen so asked for another destination wasn't too keen on that one either. Enquired after one i would like unfortunately that was not available. We agreed for me to think it over and Gautum the customer sales person would call me back Sunday afternoon. Early Sunday morning i received a voicemail from a very excited Gautum who said he was pleased for me and that someone had swapped their destination which was the one i wanted. I was so pleased. Mind you i had to pay an additional supplement for the flights but i didnt mind bcos it might i would basically have 2 full days and late afternoon in Barcelona in a 4* hotel 🤗 so big thanks to Gautum who made it all possible👍

27-Jan-2019

MYSTERY

We were extremely happy with our mystery break and felt that the agent, David, was very professional and patient allowing us to think about options to take wherever possible, given that it had to be decided at that very time. We would have like to have choices about the train sector and would have been happy to pay for a different time rather than being allocated a time and a specific train. We are yet to have our holiday.

26-Jan-2019

PRAGUE, VIENNA & BUDAPEST

Service rating : The service was second none the holiday ran like clock work and everything was just as they said it would be
Product : The hotels were fantastic just far enough out to enjoy quiet evenings but all three had easy access to good public transports.
The staff in hotels also were superb with the knowledge of were to eat drink locally
The city's were all beautiful I would definitely recommend this trip as long as you book with Viva

25-Jan-2019

Europe & Africa

Great customer service and a fabulous holiday.

25-Jan-2019

Europe & Africa

Viva did all good and managed to get my friend join us. I would have given 5*stars but some how they forgot our Bernina train tickets. We had to remind them then we got the tickets just in time.
Also, the transfer from Milan airport to the hotel was not included & we were not told how far it was and how much it will cost. We had a shock we had to pay almost €100 in the taxi.
The highlight of the trip was snow train The Bernina Express, the journey was four hours but we enjoyed for only two hours as the next two hrs couldnt see anything outside as it drew evening darkness. It would have been nice if the travel in this train wouldve been in the morning Chur to Tirano.

09-Jan-2019

VIENNA & SALZBURG

Service rating : Have used Viva twice via Secret Escapes and both times they've been excellent. All arrangements have been as stated with good quality hotels and transport trouble-free. Would recommend and use again.
Product : Hotels, flights and train all good and as stated in the travel documentation. Very efficient pre-holiday administration and trouble-free experience overall.

07-Jan-2019

PRAGUE, VIENNA & BUDAPEST

Service rating : They did everything I expected them to and we had a really good holiday.
Product : I’ve just answered this question why do you ask it me again in a different way?

05-Jan-2019

Europe & Africa

Service rating : Great initial contact. The phone number sent via email to contact viva wasn’t answered but another found online was and all queries answered excellently.
Product : Great value. No complaints. Hotel in Venice didn’t have a bar but plenty within a short walk.

05-Jan-2019

NIAGARA FALLS & NEW YORK BREAK

Service rating : They need to review the hotels that they send people to as the Wyndham NY hotel must be the worst hotel that I have had the misfortune to stay in (see full review on trip advisor under CliffB08
Product : Niagara Sheraton on the falls hotel great position with great views. Wyndham NYC hotel great position but badly in need of a face lift and staff rude and abrasive and the smallest room that I've ever been given.

05-Jan-2019

BERLIN & PRAGUE

Excellent customer service, clear instructions & quick response to any queries.

05-Jan-2019

XMAS MARKET MYSTERY

Customer service was fine and we very much enjoyed the short trip to Rome. It was good value for money although we had to pay extra to change our flights to later ones so we got a reasonable amount of time in the city. The hotel was fine and only a couple of metro stops from the centre but a 15 min walk to the metro station.

04-Jan-2019

PRAGUE & KRAKOW

Service rating : Very helpful staff, well organised holiday, excellent value.
Product : Beautiful locations with lots to see and do.

04-Jan-2019

TALLINN & HELSINKI

Service rating : Very good value for money - you got « what it says on the tin ».
Product : See previously made comments - very good VFM.

04-Jan-2019

USA & Carribean

Service rating : Viva you made our Christmas, this was the first time you booked with yourselves but from start to finish we couldn’t have asked for more. My wife and I travelled to Las Vegas and Mexico for a break, it was perfect, relaxing and so well organised I was pleasantly surprised that everything ran like clockwise. Thank you for all your help, updates and recommendations.
Product : Such a great combo.... amazing hotels, only thing was the weather, but pretty sure viva can’t improve that! Thank you for all your help we had a perfect holiday from start to finish!!! Two locations ticked of the bucket list!!

04-Jan-2019

PRAGUE, VIENNA & BUDAPEST

Travel was well organised but two out of the three hotels we stayed in were not good!

04-Jan-2019

PRAGUE & KRAKOW

I can only rate 4 stars as the Easy Jet flights were a nightmare. Delayed an hour leaving Gatwick and had to wait to board the plane in Krakow over half an hour which made us.miss our collection at Gawick which resulted in a £15.00 taxi.
The holiday itself was.perfect, hotels great, included two walking tours which were 1st class. Would definately use Viva again as long as we dont fly Easy Jet.

04-Jan-2019

BERLIN & PRAGUE WITH VIENNA & BUDAPEST

Service rating : Excellent service, they contacted us to suggest better timed flights and even managed to arrange for us to fly from our local airport, tag on an extra 2 days for the same price.
Product : Brilliant value for money, 4 city breaks, good hotels and travel included

04-Jan-2019

Prague & Krakow

Advertised prague hotel and then came back as not available after having booked. Face 3 alternative hotels and gave no help in choosing one of them asking to be booked into a hotel very near old town but hotel was awful and very dated. Breakfast was ok no support at train terminal as English not widely spoken. Train was 7 hours and stopped at many local statuons. Only a buffet trolley. Krakow hotel fab and very close to square

15-Dec-2018

Budapest & Salzburg

Service rating : A great holiday to Salzburg and Budapest. Fantastic value for money, hotels with great locations ans seamless travel arrangements. We had a brilliant week and wouldn’t hesitate to recommend Viva Holidays.
Product : Great value for money! Seamless travel arrangements and good hotels.

14-Dec-2018

Berlin & Prague

Service rating : Excellent trip. Really good value for money. Both Hotels were very central for everything we wanted to see. The train journey from Berlin to Prague was fab from the lovely six seater carriage to the lovely scenery it was such a wonderful way to travel. The Hotel in Berlin was literally over the road from the main train station so no trouble at all for boarding the train. At the other end we got on the underground then a bus to the next hotel both of which were very quick and easy. The Hotel in Prague again was opposite the main bus station. Could not fault anything and would highly recommend.
Product : Excellent value for money

14-Dec-2018

Niagara Falls & New York

Service rating : very good communication - would book again!!
Product : It was truly an Immense holiday the helicopter flight was amazing

14-Dec-2018