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Feedback feefo 82% positive feedback

Product Reviews - 82%

Excellent (29)

Good (13)

Poor (2)

Bad (2)

Service Reviews - 82%

Excellent (38)

Good (15)

Poor (3)

Bad (3)

Ratings Guide: Excellent Good Poor Bad

Indian Ocean

Service rating : A fantastic package at an amazing price. Everything worked perfectly, the accommodation was good (mostly) the driver and guides were all first rate. All in all it made for a fantastic hioliday.
Product : OK

25-Mar-2020

GLITZY DUBAI STAY & UAE CRUISE WITH STOPS IN OMAN

Service rating : Sorted a problem even whilst on holiday on day before departure
Product : Very good quality

06-Mar-2020

MALTA ESCAPE

There is a need to be more specific and clear on the deals. I got lot of surprises such as choice of flight company, extra hotel taxes, changes in the initial deal of spa treatments to breakfast, etc

01-Mar-2020

Europe & Africa

Service rating : Excellent holiday with comfortable, well situated hotels. Service and information very good. The only thing I would suggest is that instead of flying from Porto to Lisbon, the train would have been easier (the station being around the corner from the hotel), more relaxing without the hassle of airports.
Product : Good value for money. Would book again

26-Feb-2020

LA & LAS VEGAS STAYS

Service rating : Excellent trip to Las Vegas, Long Beach & Mexican Riviera cruise, bought via Secret Escapes it was a good deal.
Product : Luxor hotel is a big hotel at the end of the strip. Well placed for getting out and about. Very much enjoyed our two nights on Queen Mary in Long Beach. It was well placed to set off on our 7 night cruise on Carnival Panorama to Mexican Rivieras. This is a new and very big cruise ship. Lots of amenities and slick operation.

21-Feb-2020

Indian Ocean

very good. I would recommend Viva and book my holidays if the price was right for me

09-Feb-2020

THRILLING NIAGARA FALLS & NEW YORK BREAK WITH OPTIONAL EXPERIENCES

Service rating : Absolutely amazing holiday. Only 1 niggle shuttle bus in New York finished at 4:30pm not 11pm as stated in brochure so had to get taxi back every evening . Otherwise a fantastic holiday. Thank you
Product : A Breathtaking view 😊😊

10-Jan-2020

PRAGUE, VIENNA & BUDAPEST CITY-HOP WITH OPTIONAL EXCURSIONS & DANUBE WINE CRUISE

Service rating : A wonderful 9 day tour taking in Prague, Vienna and Budapest. I saw this originally on Secret Escapes website. The flights, hotels, train journeys and transfers were all excellent. The 3 hotels were all situated away from the typical tourist areas but this meant local restaurants were more affordable. The 4 star hotels with B&B were excellent although the hotel in Vienna was somewhat pedestrian. This holiday coincided with the Christmas market season and with 3 days in each city it was easy to combine these with culture. The holiday was excellent value and the one issue that I had to contact the company about was dealt with quickly. I would certainly recommend this tour and Viva Holidays.
Product : This was not the tour we took.Our holiday was the city hop during the Christmas market period. We were not given the option of excursions/tours. We organised all additional tours ourselves. We took 3 excellent free walking tours in each city and attended 2 music concerts that we organised ourselves once in Prague and Vienna.

10-Jan-2020

USA

Service rating : Excellent value for money. The whole holiday went perfectly. It’s our second time using them and will definitely be back for another holiday. We also loved how we could custom the holiday for our needs!
Product : Wonderful holiday and fantastically helpful company

10-Jan-2020

USA & Canada

Service rating : Our complete booking and holiday experience through Viva holidays was seamless and easy and our holiday was perfect, Jade made our whole booking experience easy and made all the necessary changes which we requested to suit us better. Would not hesitate to book again with Viva Holidays
Product : fab holiday certainly one to remember for all the right reasons

18-Dec-2019

India

Service rating : They could make better arrangements and not use dirty hotels we had to change hotels at the final location which cost us £200 which i expect to have refunded
Product : I was not impressed with the tour and the final hotel was very dirty not up to a standard that should be expected so we had to change hotels the additional cost was £200 plus we had to make a call to get the correct internal flight details that cost another £20

18-Dec-2019

ROME, VENICE & LAKE

The hotels were sub standard as was the travel arrangements, when we complained we were told cant help, spent hundreds of pounds to make it bearable

12-Nov-2019

Europe & Africa

Service rating : We have booked three holidays with Viva Holidays and this time Rey helped us with our tailor made arrangements to Tallinn, Riga and St Petersburg. We chose the three hotels and every one was exactly as we expected with quality accommodation and superb leisure facilities. The flights were good, especially the return to Gatwick from St Petersburg when we flew on a plane which was part of Aeroflot (Poccna) with lots of leg room and comfortable seats. He kept us informed right through from booking to the departure date. We would definitely use this Company again.
Product : This is the third holiday we have booked with Viva Holidays. Rey dealt efficiently with our requirements and tailor made our holiday to Tallinn, Riga and St Petersburg to suit us and kept us informed from the moment we booked to our departure. The hotels we chose were as expected with superb accommodation and leisure facilities. The flights were good, especially the return from St Petersburg to Gatwick when we flew back with Aeroflot on a Poccna plane. We would use Viva Holidays again.

25-Oct-2019

Europe & Africa

Service rating : The whole trip was so well organised and they accommodated my requests for bespoke flight arrangements
Product : The price was amazing and I was sent vouchers for all the hotels and the train tickets. It was so well organised. The hotels were good, not the top end but clean and friendly. Had an excellent Europe trip at a price that allowed me to do all the extra's in all four countries. Would recommend.

25-Oct-2019

Europe & Africa

Service rating : They answered and helped me too very well, I salutes them.
Product : Honest details. I recommends it.

24-Oct-2019

CLASSIC BARCELONA BREAK WITH EXHILARATING HELICOPTER TOUR & MEDITERRANEAN CRUISE

Service rating : I had a major problem checking in for the cruise as I was not advised or sent details.
Product : It was a good holiday even although it was a bit more expensive than other holudays

22-Oct-2019

Indian Ocean

Service rating : Catherine at viva was really friendly and helped us arrange one of the best holidays we have ever had. The price made us worry that there was catch but we just got the most amazing deal and will definitely recommend and use viva again
Product : Everything we hoped and more

22-Oct-2019

Europe & Africa

Service rating : Second time I have booked through Viva holidays the hotel in Sirmione was exceptionally good as promised by Jade a lovely family run hotel. Flight times were excellent as was the train travel from Lake Garda to Venice. Would certainly recommend Viva to anyone wanting a multi centre holiday.
Product : Exceptionally good value perfect locations

21-Oct-2019

ROMANTIC ITALY BREAK WITH A MEDITERRANEAN CRUISE

Service rating : Tickets not forwarded from cruise company until I chased them up 10 days after they were sent to viva.
Train tickets not sent until 6 days prior to our departure after I chased them up
Wrong Como train station info given to us. Station is not within 10 minutes walk. A taxi was required
Had to get a private transfer between cruise terminal as the time between docking and flight was so short. Cruise company would not guarantee the transfer bus would get us there on time.
Could be more helpful
Product : Not much time in Venice. Maybe 2 nights would be better

21-Oct-2019

Indian Ocean

Service rating : I was a little sceptical about using Viva Holiday to book our BIG holiday of the year, having never heard of them. We travelled to Dubai and Mauritius, stayed in 5 star hotels and can't fault them in the slightest. The price was fantastic and we will definitely be using them again next year.
Product : What you get for the price is fantastic.

21-Oct-2019

Far East

Service rating : Booking was fairly painless but no mention of building refurbishment going on outside reception/lounge area.
Having to pre-order breakfast the day before was most unusual!
Balcony turned out to be main walkway to rooms. No dining area so all meals in room or on small rattan table on balcony.
Product : Good location. Lovely people but lacking facilities.
Maintenance needs attention (basin plugs unusable and not fixed during two week stay)

21-Oct-2019

SPECTACULAR OSLO & BERGEN BREAK WITH OPTIONAL FJORD TOUR

Service rating : Well organised holiday with good air and train times and centrally located hotels
Product : A well planned enjoyable holiday with centrally located hotels although hotel rooms were extremely small.Train journey between Oslo and Bergen was wonderful.

21-Oct-2019

Europe & Africa

Service rating : Everything was well organised and at a very fair price. I’d 100% use Viva again.
Product : It was a holiday of a lifetime due to the unusual trip booked through Viva

21-Oct-2019

Europe & Africa

Service rating : Staff were very helpful in finding me the holiday that I wanted. Price was very good value and holiday in Budapest and Prague was amazing. I would definitely use Viva Holidays again.
Product : Amazing holiday in Budapest and Prague and definitely value for money. Hotel in Budapest could have been nicer, but it was very well situated. Hotel in Prague was very cute.

21-Oct-2019

HIP TALLINN & HELSINKI CITY-HOP WITH FERRY TRAVEL

Service rating : I booked for four nights - then tried to change to six. This turned out to be beyond the people I spoke to and I gave up and stayed with four nights. That is the only reason I gave four not five stars?
Product : Both hotels were lovely. The staff and breakfasts in both were perfect. I loved the swimming pool in the Helsinki hotel.
It would have been helpful to have a transfer from Tallinn airport as we landed late at night. I tried to book this through you and was quoted 56 Euros. I booked it privately for 15 Euro. In the event my flight was delayed and my lift had gone to another job, but contacted me, apologised and refunded me which I thought marvellous service. A taxi was only 20 Euros even late at night.
Both Tallinn and Helsinki are spotlessly clean. Both are a pleasure to walk around. Both are quite expensive for food and drink. I loved the architecture in Tallinn and the museums in Helsinki.

I desperately wanted to try out the electric scooters in Helsinki - they looked such fun. Another time.

The ferry included was the 'slow' ferry. There is a faster ferry - I don't know how much that would have added to the cost of the holiday.

Yes, I would book through you again. The paperwork came through in a timely fashion and everything was as described. Thank you

21-Oct-2019

PRAGUE, VIENNA & BUDAPEST WITH OPTIONAL EXCURSIONS & DANUBE WINE CRUISE

Service rating : Holiday as advertised, all went well.
Product : Hotels chosen were good, all had easy access to central locations. Travel times between centres were well chosen to enable the travel days to feel part of the holiday

21-Oct-2019

FASCINATING CHERNOBYL DISCOVERY TOUR WITH KIEV STAY

Service rating : Booking an extra day sorted out efficiently
Product : Excellent tour well organised with well informed guide

21-Oct-2019

Europe & Africa

Service rating : Felt that they genuinely wanted us to enjoy the experience. All the arrangements were perfect.
Product : All the arrangements were as expected

21-Oct-2019

Europe & Africa

So pleased with the service I received. Very informative and helpful. I dealt with Martin and he was very professional, called me back in the timeframe he said he would and my holiday was all sorted in 2 phone calls. I wouldn't hesitate to recommend this company to get you a good deal

21-Oct-2019

Europe & Africa

Service rating : Great Service from start to finish.
Product : Just been to Amsterdam for a long weekend, what a great place. Travelling around is so easy on the trains, trams and boats. The choice of restaurants and places to visit is endless and the dutch are so friendly and helpful. Go there you wont be disappointed.

09-Oct-2019

Italian City

The original price was more than we expected. By using different hotels, they were able to reduce this cost. The timings for the original flights didn't suit us: they changed them. The transfer times for the trains didn't quite suit us: they changed them too. (I think we changed nearly everything at least once and possibly more.) Nothing was too much trouble, or too much of a pain for them. Rose was particularly helpful, but if she wasn't available, her boss sorted it out. They really provided an excellent service - we would never have been able to organize a 3-city holiday break in Italy without them and my husband and I are still waxing lyrical to anyone who is prepared to listen!!

03-Oct-2019

Europe & Africa

Service rating : good support and value for money
Product : great value! Would us them again

02-Oct-2019

Italian City

Service rating : All went as expected, lovely hotels and transfer.
Product : Excellent holiday and value

01-Oct-2019

Oslo & Bergen City

Service rating : A fantastic tour, good organisation, lovely hotels. Norway a beautiful country.
Product : 000

01-Oct-2019

Europe & Africa

Service rating : Well, I was very sceptical about using this company because of all the scams you hear about nowadays. But I took a gamble and decided to use them. And I have to admit everything seemed very straight forward and in order. Kamila did a good job and we are happy with what she sorted for us.
Product : .

11-Aug-2019

Europe & Africa

Service rating : Excellent service, always available for any queries, holiday was perfect! Thank you.
Product : Holiday was amazing! Viva booked exactly to our specification.

11-Aug-2019

Italy Break With A Mediterranean Cruise

Service rating : All of the arrangements and connections for the various stages of our holiday ran very smoothly with no issues.
Product : Hotels, transfers and cruise ship all very good.

09-Aug-2019

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Just need to add a bit more detail on Hotels and location and routes to the centre otherwise a faultless delivery and ease of doing business with.
Product : Need more data on Hotels , location and ways to get to city centres etc, otherwise a great holiday and great weather to boot ....

09-Aug-2019

USA & Carribean

Service rating : Provided excellent customer service to me and my sister, Paula Clarke, by listening to our needs and wishes, providing a bespoke holiday based on our needs and preferences and keeping in touch with is to ensure all was well both during and after our holiday.
Product : The holiday was amazing. The flights, transportation to and from the hotels, the hotels, their location and the overall service.

08-Aug-2019

ITALY BREAK

Service rating : Met our needs
Product : Hotel in Milan was too far from the city centre. The tour should have been the other way round starting in Milan and finishing in Genoa.

08-Aug-2019

ROMANTIC ROME

The hotel was as advertised. Good location, clean and tidy. We had to pay for breakfast but it was worth it. The flight times were awful so we had to pay more to upgrade. The included transfers were unorganised and late. Rome itself was amazing and everything we expected and more. I would still recommend this package but a bit more information on the transfers would have been better and more choice on the flights as we live in Bristol and could only fly from stansted.

12-Jul-2019

Europe & Africa

Service rating : Second time of using Viva Holidays for a multi city break to Poland. Really good service, helped to change hotels nearer to the centre and kept updated all the way. Great value.
Product : Great value and choice of hotels.

30-May-2019

New York & All-Inclusive Cancun

Service rating : The layover time between flights not long enough at all. The time to get through passport control in JFK was a joke which left no time to check in again and go through security safe to say we missed our connecting flights. Hotel in NYC not great and wifi awful. Mexico hotel looked beautiful but food was pretty poor and service same at bars and pools. Toilet seat in room fell off and left same during our stay. We even avoided areas of hotel as sales staff for their timeshare trying to get you to sign up. Even outside buffet at breakfast time waiting to ask you when not even had coffee. Too pushy when you meant to be there relaxing. We were frankly not sad to go home
Product : See previous comments please

30-May-2019

Europe & Africa

A very well organised holiday. Five of the six transfers went well the only exception being the transfer from Krakow rail station to the hotel. We were told we would be collected from the entrance area which lead to total confusion for us & the taxi driver because the train station is also the bus station. Also the Petrus hotel is well outside Krakow requiring taxi fares all the time. Perhaps a more centrally located hotel would be better.
Overall we thought the holiday was just what we had expected. Well done.

30-May-2019

Europe & Africa

Service rating : Never heard of this company before but had great prices for multi centre holidays on their website. Decided to extend and add a few nights. Explained what I wanted and spent two or three emails and a couple of phone calls with Sandy to get it right. It was only after I paid the deposit I got cold feet and started worrying.
The good news was I never should have worried as everything 2 flights 2 train journeys and 3x3 hotel room worked perfectly. The hotels were good and in reasonable locations.
Would highly recommend using Viva holidays and have been on their website looking at other holidays.
Product : I booked a multicentre holiday which was excellent. Flights, hotels and trains were all on time and good quality.

30-May-2019

Far East

Service rating : Amazing experience
Product : Will recommend to everyone

30-May-2019

Indian Ocean

Service rating : Every thing was exactly how the agent said , I not have any problem in my holiday , I recommend this agency it’s really good
Marilena and Anka
Product : Amazing hotel the best service

30-May-2019

Far East

Service rating : This is the second time I have booked with viva, this year to Bangkok and Khao Lak . It was amazing, I spoke with Catherine who was excellent, everything went smoothly, the pick ups were on time the hotels were fabulous and the whole experience dealing with viva was stress free. Whenever I needed to speak to someone they were always curious and knowledgable. A great company. I will certainly use them next year.
Product : Amazing hotels, great locations, excellent holiday.

20-May-2019

MYSTERY

She spent time with me working out all the finer details. The original destination I didn’t want to go to and the flights were not very nice times. So she talked through other destinations and flight times.

10-May-2019

India

Great service throughout , we had exactly what we expected and would use Viva again

06-May-2019

India

Service rating : The experience was excellent. The guides were very informative and they knew their history,

The hotels were an excellent choice and all staff were very helpful and polite.

The only bad experience was being taken to shops/workshops where we were shown items of jewellery, clothing or shown how traditional works are done and (although not expected or pressurised) felt that the vendor tried to sell the items to us when we did not wish to purchase any of them. I did not pay to be taken to these places and did feel very uncomfortable when the patrons told us that we would only need to pay (an amount) and they would ship this direct to our house, no hassle!!! we did tell the last guide that we did not want to go to any of these shops/workshops.
Product : excellent value for money

06-May-2019

Europe & Africa

Viva holidays were very helpful however there was no transfers included in the package. Which left us to sort it out ourselves plus the hotels were very far from the city centre.
Their customer service was really good.

23-Apr-2019

Europe & Africa

Service rating : Very professional and helpful. I had forgotten my return details to check in, I emailed viva and wuthin around one hour they had sent me all the information.
Product : Hotel in Marraskeh was great not too far from the Medina. Hotel in Agadir was lovely, close to the beach and airport.Tranfer from Marraskeh to Agadir was first class.

23-Apr-2019

Europe & Africa

Booking the break was made easy by the extremely helpful Viva staff. The break went very smoothly and the hotels were excellent.

23-Apr-2019

USA & Carribean

Polite, professional and comprehensive.

23-Apr-2019

Far East

Service rating : I was informed that I was booking a 4 star hotel close to the beach but was beyond disappointed. The price I paid I could have gotten a hotel in Jumeira beach. Complete rip off, I was close to practically rubbish. I was not happy with this and will not be booking with viva holidays again as they charge steep hotels for rubbish prices
Product : I was sold a holiday to Dubai I paid the same money for a Dubai/Bali holiday but I only went to Dubai. I came back to Uk and found so many better deals than what VIVA gave me. This is second holiday with viva holiday and my last

23-Apr-2019

Europe & Africa

We were very upset by as far we were from all the tourist attractions... And they don't have take care of the city tax... What they have done for us I could do it myself.

23-Apr-2019

Europe & Africa

Service rating : Not all cost are included and hotels are very far from the city centre, poor flight every think was an extra only small hand luggage included had to pay £100 for a 15kg suitcase.
Product : Poor flight hidden cost not expected !!!!!!

23-Apr-2019

ESTONIA & FINLAND

Service rating : Everything seemed to have been booked correctly (we booked via SecretEscapes) but we had to chase up all the information about flights and ferry tickets etc. Nothing seemed to be sent automatically. Holiday was great however, and staff I spoke to were helpful.
Product : Great trip, lovely hotels and locations.

23-Apr-2019

ROMANTIC ITALY

Service rating : All travel arrangements and hotels were good. We were given the wrong pick up point for the Chianti tour so after contacting the tour operator they directed us to the coach which resulted in all passengers delayed by almost one hour.
Product : Easy to book - good value for the two centre break with travel

11-Apr-2019

Far East

Service rating : Great value for money and responsive service
Product : Best value for money of any tour company

09-Apr-2019

LAS VEGAS, LOS ANGELES & SAN FRANCISCO

Service rating : The service was excellent and explained everything to us before we paid.
Product : The flights, cruise and hotels were great, with the exception of the hotels in long beach and San Francisco. Holiday inn downtown long beach is not in good location, even the locals advised us not to go out at night. Whitcomb in San Francisco is dirty and the hallway smelled musty.

09-Apr-2019

NIAGARA FALLS & NEW YORK

Service rating : Initially, god, but to discover on our train journey from Niagra Falls to New York that our room at the New Yorker had been cancelled and there was not a room available was quite disturbing. Fortunately we had family members in the UK sorting the problem out. The room they eventually found us left a lot to be desired. Just took the edge of this break
Product : See previous post. Disappointed

09-Apr-2019

Far East

Service rating : Great Deal , could not be faulted for anything and were really helpful
Product : great deal , unbelievable price for a great holiday

09-Apr-2019

Europe & Africa

Service rating : I truly enjoyed my holiday
They did everything possible to help me and accomodate my requests
Product : Good choice for spain
Enjoyed

09-Apr-2019

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