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Feedback feefo 82% positive feedback

Product Reviews - 82%

Excellent (5)

Good (2)

Poor (1)

Bad (0)

Service Reviews - 82%

Excellent (7)

Good (2)

Poor (2)

Bad (0)

Ratings Guide: Excellent Good Poor Bad

Indian Ocean

Service rating : A fantastic package at an amazing price. Everything worked perfectly, the accommodation was good (mostly) the driver and guides were all first rate. All in all it made for a fantastic hioliday.
Product : OK

25-Mar-2020

GLITZY DUBAI STAY & UAE CRUISE WITH STOPS IN OMAN

Service rating : Sorted a problem even whilst on holiday on day before departure
Product : Very good quality

06-Mar-2020

MALTA ESCAPE

There is a need to be more specific and clear on the deals. I got lot of surprises such as choice of flight company, extra hotel taxes, changes in the initial deal of spa treatments to breakfast, etc

01-Mar-2020

Europe & Africa

Service rating : Excellent holiday with comfortable, well situated hotels. Service and information very good. The only thing I would suggest is that instead of flying from Porto to Lisbon, the train would have been easier (the station being around the corner from the hotel), more relaxing without the hassle of airports.
Product : Good value for money. Would book again

26-Feb-2020

LA & LAS VEGAS STAYS

Service rating : Excellent trip to Las Vegas, Long Beach & Mexican Riviera cruise, bought via Secret Escapes it was a good deal.
Product : Luxor hotel is a big hotel at the end of the strip. Well placed for getting out and about. Very much enjoyed our two nights on Queen Mary in Long Beach. It was well placed to set off on our 7 night cruise on Carnival Panorama to Mexican Rivieras. This is a new and very big cruise ship. Lots of amenities and slick operation.

21-Feb-2020

Indian Ocean

very good. I would recommend Viva and book my holidays if the price was right for me

09-Feb-2020

THRILLING NIAGARA FALLS & NEW YORK BREAK WITH OPTIONAL EXPERIENCES

Service rating : Absolutely amazing holiday. Only 1 niggle shuttle bus in New York finished at 4:30pm not 11pm as stated in brochure so had to get taxi back every evening . Otherwise a fantastic holiday. Thank you
Product : A Breathtaking view 😊😊

10-Jan-2020

PRAGUE, VIENNA & BUDAPEST CITY-HOP WITH OPTIONAL EXCURSIONS & DANUBE WINE CRUISE

Service rating : A wonderful 9 day tour taking in Prague, Vienna and Budapest. I saw this originally on Secret Escapes website. The flights, hotels, train journeys and transfers were all excellent. The 3 hotels were all situated away from the typical tourist areas but this meant local restaurants were more affordable. The 4 star hotels with B&B were excellent although the hotel in Vienna was somewhat pedestrian. This holiday coincided with the Christmas market season and with 3 days in each city it was easy to combine these with culture. The holiday was excellent value and the one issue that I had to contact the company about was dealt with quickly. I would certainly recommend this tour and Viva Holidays.
Product : This was not the tour we took.Our holiday was the city hop during the Christmas market period. We were not given the option of excursions/tours. We organised all additional tours ourselves. We took 3 excellent free walking tours in each city and attended 2 music concerts that we organised ourselves once in Prague and Vienna.

10-Jan-2020

USA

Service rating : Excellent value for money. The whole holiday went perfectly. It’s our second time using them and will definitely be back for another holiday. We also loved how we could custom the holiday for our needs!
Product : Wonderful holiday and fantastically helpful company

10-Jan-2020

USA & Canada

Service rating : Our complete booking and holiday experience through Viva holidays was seamless and easy and our holiday was perfect, Jade made our whole booking experience easy and made all the necessary changes which we requested to suit us better. Would not hesitate to book again with Viva Holidays
Product : fab holiday certainly one to remember for all the right reasons

18-Dec-2019

India

Service rating : They could make better arrangements and not use dirty hotels we had to change hotels at the final location which cost us £200 which i expect to have refunded
Product : I was not impressed with the tour and the final hotel was very dirty not up to a standard that should be expected so we had to change hotels the additional cost was £200 plus we had to make a call to get the correct internal flight details that cost another £20

18-Dec-2019

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